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WHAT YOU NEED TO KNOW

Frequently Asked Questions

Travel Insurance

Do I Need Travel Insurance?


It's always a good idea to protect your investment (your vacation), no matter how small or large it may be.

Travel insurance can minimize the considerable financial risks of traveling: accidents, illness, missed flights, canceled tours, lost baggage, theft, terrorism, travel-company bankruptcies, emergency evacuation, and getting your body home if you die. Each traveler’s potential loss varies, depending on how much of your trip is prepaid, the refundability of the air ticket you purchased, your state of health, the value of your luggage, where you’re traveling, the financial health of your tour company and airline, and what coverage you already have (through your medical insurance, homeowners or renters insurance, and/or credit card).

We are proud to offer travel insurance as an available add on for any vacation package. If not prompted to add-on travel insurance at checkout, please contact an agent if interested.

Basic Travel Insurance - Reimburses nonrefundable, unused payments or deposits if you must cancel your trip due to an illness, Injury, or death of you, a family member, traveling companion or business Partner, or for other covered reasons. Please note: disease outbreaks or pandemics are NOT covered.

Premium Cancel for Any Reason Travel Insurance - Covers everything! All serious reasons for cancellation such as illness, injury, deaths, births, etc, will receive 100% of payments refunded. All non- serious reasons for cancellation, such as, fear of travel due to a global pandemic, broken nail, no longer interested, etc, will receive up to 75% of payments refunded.





International Travel

How Do I Find Out About Visa Entry Requirements?


It is your responsibility as a traveler of iTravel2Getaway, LLC. to know this upfront before booking. Our staff will not be held accountable if visa entry requirements are not mentioned to you upon booking.

Here's a brief list of known countries that require a visa for travel for US Citizens: Brazil, China, India, Turkey, Russia, and Australia.

To find out more click here: https://www.travisa.com/Visa_Search




Do I need a Passport Booklet or Passport ID?


Differences Between Passport Books and Cards: The most important difference between U.S. passport books and passport cards is that passport cards are not valid for international air travel; they're only acceptable for land and sea border crossings between the U.S., Canada, Mexico, Bermuda and the Caribbean. For example; Going on a Cruise? You can use either a passport book or passport card. Flying there? Only a passport booklet will be accepted.




Do I Need a Vaccination to Travel There?


It is your responsibility as a traveler of iTravel2Getaway, LLC. to know this upfront before booking. Our staff will not be held accountable if vaccine entry requirements are not mentioned to you upon booking.

Here's a brief list of known countries that require a vaccines for US Citizens: Ghana, Nepal and Tanzania.

To find out more click here: https://wwwnc.cdc.gov/travel




Where Can I go to get Travel Vaccines?


- Travel Clinic - Health Department - Yellow Fever Vaccination Clinic




How Far in Advance Should I Get Vaccinated Before Traveling?


It’s important to get vaccinated at least 4 to 6 weeks before you travel. This will give the vaccines time to start working, so you’re protected while you’re traveling. It will also usually make sure there’s enough time for you to get vaccines that require more than 1 dose.





Payment Plans

Does iTravel2Getaway® Offer Payment Plans?


Yes. All travel at least 60 days out are eligible for a payment plan. A payment authorization form is required to proceed with this service. All clients with payment plans will also be granted access to their client portal's. Payment plans do come with additional fees per total balance tier. The additional fees are as follows: $50 per person for trips $500 or less, $100 per person for vacations totaling $501 - $1,000 and $150 per person for all vacations over $1,000.​ The following payment plans are available to you: - 50/50 (50% of total cost at initial booking, remaining 50% of balance due by X date) - Monthly Payments (15% of total balance due at initial booking. Then the installment plan would divide all payments up by however months are left until your vacation is 60 days out.) - Biweekly Payments (15% of total balance due at initial booking. Then the installment plan would divide all payments up by however bi-weeks are left until your vacation is 60 days out.)




What if my Payment is Late?


Late Payment Policy: You are allowed 10 days past your scheduled monthly due date to remit payment on your reservation. The billing company will attempt daily for 10 days to charge your card on file for payment. Payment must be made by 5 pm EST on the 10th day past your originally scheduled due date to avoid trip cancellation.




How Do I Access my Client Portal?


Click the person icon in the top right corner. You may also sign in, here.




What is the Client Portal?


A confidential location where you can make additional payments towards your balance and/or pay off your balance early, and view your payment history. This service is only valid for travelers on payment plans.




Can I Change my Payment Date?


Yes. You must do so in written form, by email only. You will be required to fill out another payment authorization form to reflect the new date.





Group Travel

What if my Payment Installment Plan Payment is Late?


Late (Reinstatement) Payment Fees: You are allowed 10 days past your scheduled monthly due date to remit payment on your reservation. The billing company will attempt daily for 10 days to charge your card on file for payment. Payment must be made by 5 pm EST on the 10th day to avoid room or 'traveler spot' to be processed for cancellation. The hotel has imposed a reinstatement fee of $100 per traveler if the room has not been resold after 5 pm EST, and the traveler wishes to rejoin the room. If a traveler does not wish to rejoin on their reservation, and there are others in the room, the room will then change to a lesser occupancy, resulting in higher payments for every other traveler on the reservation to cover the overall cost of the room. All payments made towards the room will not be refunded to the traveler at any time, unless the traveler has purchased travel insurance - in which, the traveler must contact their travel insurance company to submit a claim for a partial refund. To allow us to provide quality service, this will be strictly enforced. All reinstatement fees will be the financial responsibility of the traveler.




Can my Group Pay Together? What if Someone in my Group Wants to Pay Separately?


iTravel2Getaway® can and will invoice each traveler in the group separately if required. You can select how your group will pay at check out.




When do I get my Group Trip Itinerary with my Confirmation Codes?


After your trip is paid in full. If you decide to pay off your balance early, but your group members did not, or if the event is quite a while away, an agent will communicate to you when you shall expect your complete itinerary.




What if I Cannot Participate in all Days on the Group Trip?


Guests must be able to participate in the days offered. There are no price adjustments if guests cannot attend all days.




What is Required to Hold my Spot on a Group Trip?


There is a two-step process of reserving your room for a group trip with iTravel2Getaway, LLC. First, you must submit your deposit and select your payment Installment option. Your deposit must be in one booking; payment installments can be individually billed, per traveler.





Refunds

What is Your Refund Policy?


All travel is non-refundable if 24 hrs has passed since booking. All taxes, fees, payment plan payments, and group booking deposits are non-refundable.

Please visit our terms & conditions by clicking here.

Travel insurance is HIGHLY recommended.





Privacy

What is Your Privacy Policy?


You may view our privacy policy, here.





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