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You’ve Got Questions - We’ve Got Answers


  • Do I Need Travel Insurance?
    It's always a good idea to protect your investment (your vacation), no matter how small or large it may be. Travel insurance can minimize the considerable financial risks of traveling: accidents, illness, missed flights, canceled tours, lost baggage, theft, terrorism, travel-company bankruptcies, emergency evacuation, and getting your body home if you die. Each traveler’s potential loss varies, depending on how much of your trip is prepaid, the refundability of the air ticket you purchased, your state of health, the value of your luggage, where you’re traveling, the financial health of your tour company and airline, and what coverage you already have (through your medical insurance, homeowners or renters insurance, and/or credit card). We are proud to offer travel insurance as an available add on for any vacation package. If not prompted to add-on travel insurance at checkout, please contact an agent if interested. Basic Travel Insurance - Reimburses nonrefundable, unused payments or deposits if you must cancel your trip due to an illness, Injury, or death of you, a family member, traveling companion or business Partner, or for other covered reasons. Please note: disease outbreaks or pandemics are NOT covered. Premium Cancel for Any Reason Travel Insurance - Covers everything! All serious reasons for cancellation such as illness, injury, deaths, births, etc, will receive 100% of payments refunded. All non- serious reasons for cancellation, such as, fear of travel due to a global pandemic, broken nail, no longer interested, etc, will receive up to 75% of payments refunded.
  • How Do I Find Out About Visa Entry Requirements?
    It is your responsibility as a traveler of iTravel2Getaway, LLC. to know this upfront before booking. Our staff will not be held accountable if visa entry requirements are not mentioned to you upon booking. ​ Here's a brief list of known countries that require a visa for travel for US Citizens: Brazil, China, India, Turkey, Russia, and Australia. ​ To find out more click here:
  • Do I Need a Vaccination to Travel There?
    It is your responsibility as a traveler of iTravel2Getaway, LLC. to know this upfront before booking. Our staff will not be held accountable if vaccine entry requirements are not mentioned to you upon booking. ​ Here's a brief list of known countries that require a vaccines for US Citizens: Ghana, Nepal and Tanzania. ​ To find out more click here:
  • Do I need a Passport Booklet or Passport ID?
    If you are traveling internationally, yes. It is the sole responsibility of the traveler to know that they will require a passport and/or obtain one prior to their departure date. iTravel2getaway, LLC assumes no responsibility shall traveler become unable to travel due to not having a passport. Differences Between Passport Books and Cards: The most important difference between U.S. passport books and passport cards is that passport cards are not valid for international air travel; they're only acceptable for land and sea border crossings between the U.S., Canada, Mexico, Bermuda and the Caribbean. For example; Going on a Cruise? You can use either a passport book or passport card. Flying there? Only a passport booklet will be accepted.
  • Where Can I go to get Travel Vaccines?
    - Travel Clinic - Health Department - Yellow Fever Vaccination Clinic
  • How Far in Advance Should I Get Vaccinated Before Traveling?
    It’s important to get vaccinated at least 4 to 6 weeks before you travel. This will give the vaccines time to start working, so you’re protected while you’re traveling. It will also usually make sure there’s enough time for you to get vaccines that require more than 1 dose.
  • Does iTravel2Getaway® Offer Payment Plans?
    Yes. All travel at least 60 days out are eligible for a payment plan. A payment authorization form is required to proceed with this service. All clients with payment plans will also be granted access to their client portal's. Payment plans do come with additional fees per total balance tier. The additional fees are as follows: $100 per person for trips $500 or less, $150 per person for vacations totaling $501 - $1,000 and $200 per person for all vacations over $1,000.​ The following payment plans are available to you: - 50/50 (50% of total cost at initial booking, remaining 50% of balance due by X date) - Monthly Payments (15% of total balance due at initial booking. Then the installment plan would divide all payments up by however months are left until your vacation is 60 days out.) - Biweekly Payments (15% of total balance due at initial booking. Then the installment plan would divide all payments up by however bi-weeks are left until your vacation is 60 days out.)
  • What if my Payment is Late?
    Late Payment Policy: You are allowed 10 days past your scheduled monthly due date to remit payment on your reservation. The billing company will attempt daily for 10 days to charge your card on file for payment. Payment must be made by 5 pm EST on the 10th day past your originally scheduled due date to avoid trip cancellation.
  • Can I Change my Payment Date?
    Yes. You must do so in written form, by email only. You will be required to fill out another payment authorization form to reflect the new date.
  • What is the Client Portal?
    A confidential location where you can make additional payments towards your balance and/or pay off your balance early, and view your payment history. This service is only valid for travelers on payment plans.
  • How Do I Access my Client Portal?
    Click the person icon in the top right corner. You may also sign in, here.
  • Can my Group Pay Together? What if Someone in my Group Wants to Pay Separately?
    iTravel2Getaway® can and will invoice each traveler in the group separately if required. You can select how your group will pay at check out.
  • What is Required to Hold my Spot on a Group Trip?
    There is a two-step process of reserving your room for a group trip with iTravel2Getaway, LLC. First, you must submit your deposit and select your payment Installment option. Your deposit must be in one booking; payment installments can be individually billed, per traveler.
  • What if my Payment Installment Plan Payment is Late?
    Late (Reinstatement) Payment Fees: You are allowed 10 days past your scheduled monthly due date to remit payment on your reservation. The billing company will attempt daily for 10 days to charge your card on file for payment. Payment must be made by 5 pm EST on the 10th day to avoid room or 'traveler spot' to be processed for cancellation. There is a reinstatement fee of $100 per traveler if the room has not been resold after 5 pm EST, and the traveler wishes to rejoin the room. If a traveler does not wish to rejoin on their reservation, and there are others in the room, the room will then change to a lesser occupancy, resulting in higher payments for every other traveler on the reservation to cover the overall cost of the room. All payments made towards the room will not be refunded to the traveler at any time, unless the traveler has purchased travel insurance - in which, the traveler must contact their travel insurance company to submit a claim for a partial refund. To allow us to provide quality service, this will be strictly enforced. All reinstatement fees will be the financial responsibility of the traveler and will NOT go towards your current balance.
  • When do I get my Group Trip Itinerary with my Confirmation Codes?
    After your trip is paid in full. If you decide to pay off your balance early, but your group members did not, or if the event is quite a while away, an agent will communicate to you when you shall expect your complete itinerary.
  • What if I Cannot Participate in all Days on the Group Trip?
    Guests must be able to participate in the days offered. There are no price adjustments if guests cannot attend all days.
  • What is Your Refund Policy?
    All travel is non-refundable if 24 hrs has passed since booking. All taxes, fees, payment plan payments, and group booking deposits are non-refundable. Please visit our terms & conditions by clicking here. Travel insurance is HIGHLY recommended.
  • What is Your Privacy Policy?
    You may view our privacy policy, here.
  • I have a disability, can I still travel?"
    In order to fully enjoy your iTravel2Getaway vacation, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities, sight or hearing impairments, are required to notify iTravel2Getaway prior to reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for their personal safety. iTravel2Getaway reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the sole responsibility of the passenger. Escorted tours are fast-paced, often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. Clients with special needs may be better served independently. iTravel2Getaway can suggest touring options based upon specific requirements.
  • Can I bring my wheelchair or walker?
    In pursuant to the Americans with Disabilities Act (the ADA), iTravel2Getaway seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise iTravel2Getaway of their accessibility requirements prior to booking in order for iTravel2Getaway to determine if reasonable accommodations are available. iTravel2Getaway will endeavor to accommodate special access needs, but does not guarantee that it will be able to do so in all cases. Given the above, for international trips: hotels, sea and river cruises outside of the United States are not required to comply with ADA requirements and therefore may not have ramps, wide entryways or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers and motorized scooters may not be taken aboard motor coaches and river cruises.
  • Can I bring my service animal with me?
    Service animals cannot be accommodated on international escorted vacation. Passengers on USA escorted vacations who require a service dog because of a disability should check with iTravel2Getaway prior to booking a vacation.
  • What is your policy on misconduct?
    Our trips are designed for well mannered individuals that like to have fun! Though we hardly ever (< .01%) have an incident of a traveler misconduct- it is important to state our rules for it, should it arise. We have a ZERO TOLERANCE policy for anyone that exudes any physical or verbal harassment to any staff, participant, tour operator, hotel staff, etc. before or during the trip. Should you do so, your trip will be cancelled with no refund and legal action will be pursued. Misconduct also applies to your behavior whilst on the trip. AGAIN, we want you to have fun, but drink responsibly and treat everyone with respect. This includes everyone on the trip with you, our staff, tour guides, hotel/restuarant employees, etc. Verbal Abuse/Loud/Cursing Erratically - We will give you one warning, and if you continue to behave in such manner, you will not be allowed to partipate in any further group activities whilst on the trip nor ever book a vacation with iTravel2Getaway again. Should you exude physical violence, legal action will be pursed against you while on your vacation. Have you seen locked up abroad? That's not were we would like you to be, so please BEHAVE!

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