Frequently Asked Questions
Do I Need Travel Insurance?
It's always a good idea to protect your investment (your vacation), no matter how small or large it may be.
Travel insurance can minimize the considerable financial risks of traveling: accidents, illness, missed flights, canceled tours, lost baggage, theft, terrorism, travel-company bankruptcies, emergency evacuation, and getting your body home if you die. Each traveler’s potential loss varies, depending on how much of your trip is prepaid, the refundability of the air ticket you purchased, your state of health, the value of your luggage, where you’re traveling, the financial health of your tour company and airline, and what coverage you already have (through your medical insurance, homeowners or renters insurance, and/or credit card).
We are proud to offer travel insurance as an available add on for any vacation package. If not prompted to add-on travel insurance at checkout, please contact an agent if interested.
Basic Travel Insurance - Reimburses nonrefundable, unused payments or deposits if you must cancel your trip due to an illness, Injury, or death of you, a family member, traveling companion or business Partner, or for other covered reasons. Please note: disease outbreaks or pandemics are NOT covered.
Premium Cancel for Any Reason Travel Insurance - Covers everything! All serious reasons for cancellation such as illness, injury, deaths, births, etc, will receive 100% of payments refunded. All non- serious reasons for cancellation, such as, fear of travel due to a global pandemic, broken nail, no longer interested, etc, will receive up to 75% of payments refunded.
How Do I Find Out About Visa Entry Requirements?
It is your responsibility as a traveler of iTravel2Getaway, LLC. to know this upfront before booking. Our staff will not be held accountable if visa entry requirements are not mentioned to you upon booking.
Here's a brief list of known countries that require a visa for travel for US Citizens: Brazil, China, India, Turkey, Russia, and Australia.
To find out more click here: https://www.travisa.com/Visa_Search
Do I need a Passport Booklet or Passport ID?
If you are traveling internationally, yes. It is the sole responsibility of the traveler to know that they will require a passport and/or obtain one prior to their departure date. iTravel2getaway, LLC assumes no responsibility shall traveler become unable to travel due to not having a passport.
Do I Need a Vaccination to Travel There?
It is your responsibility as a traveler of iTravel2Getaway, LLC. to know this upfront before booking. Our staff will not be held accountable if vaccine entry requirements are not mentioned to you upon booking.
Here's a brief list of known countries that require a vaccines for US Citizens: Ghana, Nepal and Tanzania.
To find out more click here: https://wwwnc.cdc.gov/travel
Where Can I go to get Travel Vaccines?
- Travel Clinic
How Far in Advance Should I Get Vaccinated Before Traveling?
It’s important to get vaccinated at least 4 to 6 weeks before you travel. This will give the vaccines time to start working, so you’re protected while you’re traveling. It will also usually make sure there’s enough time for you to get vaccines that require more than 1 dose.
Does iTravel2Getaway® Offer Payment Plans?
What if my Payment is Late?
How Do I Access my Client Portal?
Click the person icon in the top right corner.
What is the Client Portal?
A confidential location where you can make additional payments towards your balance and/or pay off your balance early, and view your payment history.
Can I Change my Payment Date?
Yes. You must do so in written form, by email only. You will be required to fill out another payment authorization form to reflect the new date.
What if my Payment Installment Plan Payment is Late?
Can my Group Pay Together? What if Someone in my Group Wants to Pay Separately?
iTravel2Getaway® can and will invoice each traveler in the group separately if required. You can select how your group will pay at check out.
When do I get my Group Trip Itinerary with my Confirmation Codes?
After your trip is paid in full. If you decide to pay off your balance early, but your group members did not, or if the event is quite a while away, an agent will communicate to you when you shall expect your complete itinerary.
What if I Cannot Participate in all Days on the Group Trip?
Guests must be able to participate in the days offered. There are no price adjustments if guests cannot attend all days.
What is Required to Hold my Spot on a Group Trip?
There is a two-step process of reserving your room for a group trip with iTravel2Getaway, LLC. First, you must submit your deposit and select your payment Installment option. Your deposit must be in one booking; payment installments can be individually billed, per traveler.
What is Your Refund Policy?
All travel is non-refundable if 24 hrs has passed since booking. All taxes, fees, payment plan payments, and group booking deposits are non-refundable.
Please visit our terms & conditions by clicking here.
Travel insurance is HIGHLY recommended.
Travelers with Disabilities
I have a disability, can I still travel?
In order to fully enjoy your iTravel2Getaway vacation, we recommend that you select a trip that is suitable to your physical capabilities.
Can I bring my wheelchair or walker?
In pursuant to the Americans with Disabilities Act (the ADA), iTravel2Getaway seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate.
Can I bring my service animal with me?
Service animals cannot be accommodated on international escorted vacation. Passengers on USA escorted vacations who require a service dog because of a disability should check with iTravel2Getaway prior to booking a vacation.
What is your policy on misconduct?
Our trips are designed for well mannered individuals that like to have fun! Though we hardly ever (< .01%) have an incident of a traveler misconduct- it is important to state our rules for it, should it arise.