ITravel2Getaway, Inc. is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavors to keep your details secure and private. We are committed to ensuring that your personal information is protected.
ITravel2Getaway, Inc. understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who ITravel2Getaway, Inc. is and how it handles your personal information generally as well as when you use our website.
The type of personal information we collect and hold
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally, ITravel2Getaway, Inc. does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However, depending on the products and service you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).
We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with ITravel2Getaway, Inc. you book on and the type of product or service you choose.
If we are not able to collect personal information about you, we may not be able to provide you with the products, services or assistance you require. The collection use or disclosure of your personal information is needed to provide these.
We will generally ask for the following types of personal information:
• name, address, email and contact details;
• date of birth;
• gender; and/or
• information about your use of our product or service
Depending on the product or service you choose, you may also be asked other types of personal information such as:
• Travel Insurance
• Passport number
• Credit card details
Ways we collect your personal information
We collect your personal information:
• Through written forms
• Contact over the telephone, your mobile or other messaging technology
• Via the internet, including websites and social media; and/or
• In person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices
We will collect your personal information during the information life cycle, on an ad hoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you enquire on our product and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you.
We collect your personal information:
• Directly from you by written, by phone or through our online booking engine.
• From a group coordinator who is arranging your travel ( If this is the case we request from the group leader that every member of the group has consented to them providing this Personal Information to us, in order for us to provide those products and services).
• From other persons or organizations (including related and third parties).
Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organizations we disclose your personal information to and collect your personal information from.
Our websites rely on “cookies” to provide several services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period or duration specified in the cookie despite you leaving our websites.
Purposes of collection of personal information
We collect your personal information so we can:
• Identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time.
• Understand your requirements and provide you with a product or service.
• Set up, administer and manage our products and services.
• Get a better understanding of you, your needs, your behaviors and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.
Sometimes we are required to collect your personal information to satisfy specific legal obligations.
Use and disclosure
We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” section to understand what these purposes may be.
If your personal information is subject to the USA privacy regime, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.
For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to ITravel2Getaway, Inc. such as information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.
As a travel agent, ITravel2Getaway, Inc. offers products and services on behalf of several other providers including but not limited to cruise lines and insurance companies. ITravel2Getaway, Inc. maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided, we will not be able to finalize your booking.
There will be other instances when we may use and disclose your personal information in accordance with USA privacy regimes including where:
• You have expressly or impliedly consented to the use or disclosure.
Collection use and disclosure of personal information for marketing
ITravel2Getaway, Inc. has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from ITravel2Getaway, Inc. and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, SMS, telephone and other internet-based marketing including targeted online advertising and online behavioral marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.
We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.
Parties to whom we disclose and collect your personal information
As detailed in “Ways we collect your personal information” section there are a range of people and organizations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to ITravel2Getaway, Inc. or third parties. The particular party will depend on which company or brand in ITravel2Getaway, Inc. you do business with and what product or service you receive.
Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:
• Other companies within the ITravel2Getaway, Inc. and other trading divisions or departments within the same company.
• Customer, product, business or strategic research and development organizations.
• A third party with whom we have contracted to provide travel services, administrative or other business services – for example:
– information technology providers
– marketing agencies and other marketing service providers
– travel providers whose product you are traveling on
– print/mail/digital service providers
– imaging and document management services
• Data warehouses
• Social media and other virtual communities and networks where people create, share or exchange information
• Publicly available sources of information
• Clubs, associations, member loyalty or rewards program providers and other industry relevant organizations
• Any other organization or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organizer).
We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:
• When you have asked us to do so or we have your consent.
• When we are authorized or required by the US law or a court/tribunal to do so.
• When we have outsourced a business activity or function to an overseas service provider.
• Certain electronic transactions.
We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in several countries. Please view here to see a list of countries in which those parties are likely to be located – United States of America, European Economic Area, United Kingdom, Japan, Philippines, India, Thailand, Fiji and New Zealand. We will need to from time to time disclose your personal information to and collect your personal information from other countries not on this list. This will be on an ad hoc or case by case basis and for the purposes for which we collected your personal information.
Security of your personal information
We hold your personal information in:
• Computer systems
• Electronic databases
• Digital records
• Telephone recordings
• In hard copy or paper files
These storage mechanisms may be managed in a few ways. They may be managed or administered internally by a company in ITravel2Getaway, Inc. and may be held locally in the United States of America. Or they could be managed by a third party storage provider with whom ITravel2Getaway, Inc. has a contractual relationship and be either managed locally and/or overseas.
We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:
• limiting physical access to our premises;
• restricting electronic and physical access to personal information we hold;
• having in place stand-by systems and information backups to deal with major business interruptions;
• maintaining technology security products;
• requiring any third party providers to have acceptable security measures to keep your personal information secure; and
We maintain industry standard technology and procedures in respect of our information management and provision of online services. ITravel2Getaway, Inc. has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. ITravel2Getaway, Inc.’s systems and information technology infrastructure are regularly audited both by internal and external experts.
E-mail transmissions to ITravel2Getaway, Inc., are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet, then you should consider contacting us by other means. ITravel2Getaway, Inc. does however employ strong encryption techniques and the use of firewalls like financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to ITravel2Getaway, Inc. using one of our online forms then the ITravel2Getaway, Inc. employs that encryption technology. Once ITravel2Getaway, Inc. has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
ITravel2Getaway, Inc. trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords or other access codes to control access to your personal information.
Anonymity and Pseudosymmetry
If you are subject to the USA privacy regime, you have the option of not identifying yourself or of using a pseudonym unless we are required or authorized under USA law or a court/tribunal to identify you or it is impracticable to deal with you anonymously or by a pseudonym.
United States of America – Access and Correction of Personal Information
You have the right to request access to personal information we hold about you. We can deny access to some or all your personal information in specified circumstances. We will provide reasons for any refusal in writing.
If you would like to request access to the personal information we hold about you please contact us by using the relevant Access or Correction contact in the ITravel2Getaway, Inc. Privacy Contact Information details, which can be found below as we may be able to provide you this information within our normal business processes. If not, the staff member will be able to commence the privacy access request process for you which may require you to complete a privacy access request form. These requests may incur a fee and you will be advised of an estimated fee and the payment options at the time of written acknowledgement. This is usually provided to you within 15 business days.
Our response to your request will usually be completed within 30 days of receipt of the request. If we require further time we will contact you in writing to advise of this and provide our reasons for the further time that is required.
We rely on the accuracy of the personal information we hold about you to provide our products and services to you. You have the right to request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. We will take such steps that are reasonable in the circumstances regarding the purpose for which your personal information is held to make a correction. We may refuse to correct your personal information and will provide reasons for refusal in writing. If we refuse to correct your personal information you have the right to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information. You can contact us to request the correction to the personal information we hold about you by using the relevant Access or Correction contact in the ITravel2Getaway, Inc. Privacy Contact Information table below.
Removal from our marketing lists:
If you do not want to receive email or posted offers from ITravel2Getaway, Inc. please let us know by sending an email message to firstname.lastname@example.org. Or if you simply follow the instructions for ‘unsubscribing” included as part of ITravel2Getaway, Inc.’s regular mail and email offers your name will be removed from the mailing list.
Changes and getting a copy of the Policy: